Shipping Policy
Effective Date: November 10, 2026
At CN Order, we aim to provide a smooth and reliable international shipping experience. Whether you are ordering women’s handbags, shoulder bags, tote bags, crossbody bags, or fashion jewelry, we want your shopping journey to be convenient from checkout to delivery.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered to customers worldwide.
Please review the following information before placing your order.
1. Order Processing Time
All orders are subject to order verification and processing before shipment.
Standard Processing Time: 2–4 business days
During this period, we prepare your order, complete necessary checks, and arrange shipment.
Please note:
- Processing times do not include weekends or public holidays.
- Certain products or orders requiring additional handling may need more processing time.
- During promotional events, holidays, or periods of high order volume, processing may take longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Methods & Delivery Times
CN Order offers international shipping options depending on your destination and available logistics services.
Our estimated delivery timeframes are:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Express Shipping | 6–8 business days |
| Standard Shipping | 10–15 business days |
Delivery estimates begin after order processing and dispatch.
Actual delivery times may vary depending on your destination, shipping carrier, customs procedures, weather conditions, and other circumstances beyond our control.
Some destinations or products may require additional transportation time.
3. Shipping Costs
CN Order offers free shipping options and paid expedited shipping services to selected destinations.
Shipping availability and costs are determined at checkout based on:
- Destination country or region
- Selected shipping method
- Applicable shipping zone
- Package characteristics and logistics requirements
Available shipping options and applicable charges will be displayed during checkout before payment is completed.
Please review your order summary carefully before confirming your purchase.
4. Shipping Origin
Orders are dispatched through our available international fulfillment and logistics arrangements.
Depending on product availability and shipping destination, your order may be shipped from our Hong Kong warehouse or another designated fulfillment location.
We work with logistics partners to arrange international deliveries and select suitable shipping methods for different destinations.
The shipping origin may vary depending on the specific order and fulfillment arrangements.
5. Tracking Your Order
Once your order has been shipped, we will provide a tracking number through your registered email address.
Please note:
- Tracking information may take up to 5 business days to appear on the shipping carrier’s website.
- Tracking updates may not be available immediately after dispatch.
- Delivery progress and estimated arrival dates are provided by the relevant shipping carrier.
- Some international shipments may have limited tracking updates while in transit or undergoing customs clearance.
If your tracking information has not updated for an extended period, please contact our customer support team for assistance.
When contacting us, please provide your order number to help us locate your shipment.
6. Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are generally the responsibility of the recipient unless otherwise stated during checkout or agreed upon in writing.
Customers are responsible for understanding the import regulations applicable to their destination.
Customs declarations and shipping documentation will be completed in accordance with applicable shipping and customs requirements.
Please note that customs inspections, import procedures, or additional documentation requests may affect delivery times.
7. Shipping Address & Delivery Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully verify the following details:
- Full recipient name
- Complete shipping address
- City, state, or province
- Postal or ZIP code
- Country or region
- Contact phone number
- Email address
CN Order cannot guarantee successful delivery when incorrect or incomplete information is provided.
If you need to correct your shipping details, please contact our customer support team as soon as possible before your order is dispatched.
Once an order has been shipped, address changes may no longer be possible.
8. Delayed, Lost, or Undelivered Packages
Although we work with logistics partners to support reliable delivery, international shipments may occasionally experience delays.
Possible reasons include:
- Customs inspections or clearance procedures
- Transportation disruptions
- Severe weather conditions
- Incorrect or incomplete delivery information
- Local delivery service delays
- Unforeseen logistical circumstances
If your package has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the relevant shipping carrier to investigate the shipment.
If your package is confirmed lost or cannot be delivered after investigation, we will arrange a replacement shipment at no additional shipping cost, subject to verification and applicable circumstances.
We will keep you informed throughout the investigation and reshipment process.
9. Customs Delays & Delivery Exceptions
Some international packages may be temporarily held by customs authorities for inspection, verification, or additional documentation.
These procedures are outside our direct control and may extend the estimated delivery time.
If customs requests additional information or documentation, please contact our customer support team so we can assist where possible.
If a shipment is returned, refused, or delayed due to destination-specific import restrictions, the situation will be reviewed individually.
10. Contact Us
If you have questions about shipping methods, delivery estimates, tracking information, or an undelivered package, please contact us through:
Website: CN Order
Contact Method: Contact Form on our Website
To help us locate your shipment, please include your order number and tracking number when contacting our team.
CN Order is committed to providing a reliable shipping experience and assisting customers throughout the delivery process.
Thank you for shopping with CN Order.