Returns & Refund Policy

Effective Date: November 10, 2026

At CN Order, we want you to feel confident when shopping for women’s handbags, fashion accessories, and jewelry.

We understand that sometimes a purchase may not meet your expectations or an issue may arise during delivery. This Returns & Refund Policy explains the conditions, procedures, and requirements for requesting a return, exchange, or refund.

Please review this policy carefully before making a purchase.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order, subject to the conditions outlined in this policy and applicable consumer protection laws.

To qualify for a standard return, products should meet the following requirements:

Items must be unused and in their original condition.
Products should be returned with their original packaging, tags, and accessories where applicable.
Items must not show signs of wear, washing, damage, or alteration caused by the customer.
Proof of purchase or a valid order number must be provided.

All return requests are subject to review and approval.

Please contact our customer support team before sending any items back.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

These may include:

Earrings and certain personal jewelry items where hygiene restrictions apply.
Personalized or customized products.
Items clearly identified as non-returnable at the time of purchase, where legally permitted.
Products that have been used, washed, altered, or damaged after delivery.
Items returned without prior authorization, where authorization is reasonably required under our return procedure.

Nothing in this section limits your statutory rights regarding faulty, misdescribed, or non-conforming products.

3. Damaged, Defective, or Incorrect Items

We take product presentation and order accuracy seriously.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us review your request, please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the affected product.
Photographs of the packaging, where relevant.

After reviewing the information, we may offer an appropriate solution, which may include:

A replacement product.
A refund.
Another reasonable resolution agreed upon with the customer.

If the issue is confirmed to have resulted from an error on our part or a product defect, we will handle reasonable return or replacement shipping costs in accordance with applicable law.

4. Return Process

To request a return, please follow these steps:

Step 1 — Contact Our Support Team

Submit a return request through our website contact form.

Please include your order number, the product you wish to return, and the reason for your request.

Step 2 — Wait for Return Instructions

Our customer support team will review your request and provide further instructions, including the appropriate return address and shipping requirements.

Please do not send products to an address without receiving the necessary return instructions.

Step 3 — Prepare Your Return Package

Carefully package the item to help prevent damage during transportation.

Include the relevant order information and any accessories or original packaging required for the return.

Step 4 — Ship the Item

Send the approved return using the shipping method provided or agreed upon with our support team.

Please retain your shipping receipt and tracking information until the return has been completed.

Step 5 — Return Inspection and Resolution

Once the returned item is received, we will inspect its condition and determine whether it meets the applicable return requirements.

We will then notify you of the outcome and arrange an eligible refund or replacement.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Initiated Returns

For returns due to personal preference, such as a change of mind, ordering the wrong style, or no longer needing the product, customers may be responsible for return shipping costs, where permitted by applicable law.

Damaged, Defective, or Incorrect Items

If an item is confirmed to be defective, damaged upon arrival, or incorrectly supplied due to our error, we will arrange an appropriate resolution and cover reasonable return or replacement shipping costs where applicable.

Original shipping charges and other fees will be handled in accordance with applicable law and the circumstances of the return.

6. Refund Policy

Once an approved return has been received and inspected, we will notify you of the refund decision.

If your refund is approved, the payment will generally be returned to the original payment method used for the purchase.

Please note:

Refunds are processed after the returned item has been reviewed.
Processing times may vary depending on the payment provider and financial institution.
Original shipping charges may not be refundable for change-of-mind returns, where permitted by applicable law.
Refund amounts may be adjusted where only part of an order is eligible for a refund.

We will make reasonable efforts to process approved refunds promptly.

7. Refund Processing Time

After a refund has been approved, please allow approximately 5–10 business days for the refund to appear in your original payment account.

The actual time may vary depending on:

Your payment method.
Your bank or financial institution.
Payment processor procedures.
Your country or region.

If the refund has not appeared after the expected timeframe, please contact your payment provider first.

You may also contact our customer support team for assistance with your refund status.

8. Exchanges

If you wish to exchange an item for a different style, color, or product, please contact our customer support team.

Exchanges are subject to product availability and approval.

Depending on the circumstances, we may ask you to return the original item before arranging a replacement.

If the requested replacement product is unavailable, we may offer an alternative solution, including an eligible refund.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel orders that have not yet entered the shipping or fulfillment process.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation cannot be completed before shipment, you may need to follow the applicable return procedure after receiving the order, subject to your statutory rights.

If an order is successfully cancelled before dispatch, an eligible refund will be issued to the original payment method.

10. Late or Missing Refunds

If you have not received an approved refund within the expected processing period, we recommend taking the following steps:

Check your original payment account or card statement.
Contact your bank or payment provider to confirm whether the refund is pending.
Review any payment notifications or transaction updates.
Contact our customer support team with your order number and refund details if the issue remains unresolved.

We will make reasonable efforts to help you investigate the status of your refund.

11. Important Return Conditions

To ensure a smooth return process, please keep the following in mind:

Always contact our support team before returning an item.
Use the return address and instructions provided by our team.
Package products securely to prevent additional transportation damage.
Keep your return tracking number and shipping receipt.
Do not send unrelated items or additional products that were not included in the approved return request.

Returns that do not meet the applicable conditions may require further review.

However, these conditions will not be applied in a way that unlawfully restricts your statutory consumer rights.

12. Contact Us

If you have questions about returns, refunds, exchanges, or product-related concerns, please contact our customer support team.

Website: CN Order

Contact Method: Contact Form on our Website

When submitting a request, please include your order number, product details, and relevant photographs if applicable.

Our team will review your inquiry and provide assistance as soon as reasonably possible.

Thank you for shopping with CN Order. We appreciate your trust and are committed to making your shopping experience as smooth and enjoyable as possible.

CN Order — Carry Your Style. Express Yourself.